How to get involved
We don’t have any spaces in our Customer Voices group right now, but if you’re interested in any of the other opportunities, or want to be added to our waiting list, contact us on 0300 1311 999.
get involved
Through our customer engagement programme we can shape our service delivery and also get feedback on the support we provide.
We want to make sure our services work well for customers.
To do that, we need to listen to your feedback — what’s working, what’s not, and how we can do better.
There are lots of ways you can get involved, whether you want to give quick feedback or take part in a project. We know life is busy, so we offer flexible ways to take part — including evenings and online. It’s easy to take part, and everyone is welcome.
Why your feedback matters
Your views help us:
- improve our services
- plan for the future
- understand what matters most to you.
We also love hearing when we’ve done a good job so we can keep up the good work!
Ways to get involved
We offer several ways for customers to share their views:
- Tenant Satisfaction Measures (TSMs) – These are set by the Regulator of Social Housing. Our partner, Acuity, will contact a sample of customers by phone or email to ask for feedback on our services.
- Service surveys – After receiving a service from us like a repair, making a complaint, or moving into a new home our survey Acuity may get in touch to ask how it went.
- Complaints – If something goes wrong, we want to know so we can put it right. Make a complaint.
- Compliments – If something goes well, we’d love to hear about it. Send a compliment.
- Consultations – Help shape our policies, plans, and reports.
- Focus groups – Share your experience on specific services like complaints or anti-social behaviour.
- Task and finish groups – Work with us on short-term projects to improve services.
- Community funding – Apply for funding or give feedback on local projects.
- Planned works events – Join open days when we’re making improvements in your area.
- Estate walkabouts – Chat with your Neighbourhood Officer during regular visits.
- Employability support – Get help with CVs, job interviews, and to access training and volunteering opportunities at our employability events.
- Customer Voices – A group of customers who review our services and suggest improvements. Find out more
- Complaints panel – Help us learn from complaints and follow the Housing Ombudsman’s Code.
- Community Investment panel – Help decide which local projects get small community grants (up to £1,000).