this was a momentous year on our journey to deliver a life without barriers for our customers.
On Monday, April 1 2019 we became believe housing after completing the process of bringing together Dale & Valley Homes, Durham City Homes and East Durham Homes.
The most visible change was our bright new branding replacing the County Durham Housing Group name, but that’s only one small part of the story.
This annual report has been created to help everyone with an interest in believe housing learn more about our performance during the period April 2019 to March 2020.
Towards the very end of that period the nation was faced with the coronavirus pandemic. The initial parts of our response to the pandemic are included in this report.
our year at a glance
We’ve broken down this document into five easy to follow sections to help take you through the facts and figures.
investing in homes
working to improve your community
supporting our customers
our financial information