New IT System

We’re currently introducing a new system to improve the way we support our customers.

During this time, waiting times may be a little longer than usual.

Implementation is still ongoing and it may take a few days for everything to settle.

Our Customer Hub is still here to help you.

You may be able to manage your enquiry more quickly by using our self‑service options online.

Many services, including reporting repairs, checking information and making enquiries, can be done without calling us.