Housing Assistant

We’re on the lookout for a part time Housing Assistant to join our Lettings Team on a 12‑month fixed‑term contract working three days per week (22.2 hours).

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.

A flexible approach that works for you

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.

About the role

The Housing Assistant will provide comprehensive administration support to teams within the Housing Operations Directorate working within Neighbourhoods, Estates, Lettings, Safer Neighbourhoods or Tenancy Sustainment.

Your responsibilities will include:

• Provide information, general advice and support to customers and your team in relation to all aspects of the Housing Operations Directorate.
• Input data and maintain accurate records as required.
• Develop good working relationships with customers, other departments of believe housing and its partners to enhance service delivery.
• Collect performance data and assist in the production of performance and information reports.

For more information, please read the full job description.

What’s on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £26,082 – £27,385 pro rata per annum and:

• Up to 33 days annual leave pro rata, plus four volunteering days
• A competitive pension scheme
• Access to our healthcare scheme
• Flexible working that supports your wellbeing
• A positive, inclusive culture where growth and development are genuinely encouraged

Apply now

If you share our values and believe you can bring something special to this role, we’d love to hear from you.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

If you wish to find out more about this opportunity contact Stephen Lindsay Lettings Team Leader at stephen.lindsay@believehousing.co.uk

• Closing date for applications is 11.59pm on Monday, 4 May 2026
• All applicants must go through our website.
• Interview date to be confirmed