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Customers told us they want to be more involved in shaping how we improve homes and deliver services. In response, we’ve held workshops, focus groups, and surveys to gather your views.
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Lives and homes are being put at risk by people failing to charge their electric vehicles and scooters safely.
believe housing, which manages more than 18,000 homes in the northeast of England, is raising the alarm over an increase in fires and near misses involving electric vehicles, e-bikes, e-scooters and mobility scooters.
The housing association reports that improperly charging these devices is posing serious risks to both residents and homes.
One incident underscores the dangers.
A block of flats in Durham had to be evacuated when a mobility scooter, being charged outside using an extension lead trailed from a second-floor bedroom, burst into flames.
The fire spread along the building’s exterior, producing thick smoke on the ground floor, triggering alarms, and prompting a full evacuation of the building.
While nobody suffered serious injuries, several elderly residents were treated for smoke inhalation and shock, and the incident caused approximately £10,000 of damage.
Fire investigators concluded that the blaze started because of the age and poor condition of the extension lead, which melted and caused the cable drum to ignite.
In a bid to raise awareness and prevent similar incidents, believe housing has released details of the blaze, which happened in October 2022, during its third annual Electrical Safety Week.
Nik Welsh, Executive Director of Communities and Customer Services at believe housing, said: “It is vital that people store and charge EVs, e-bikes, e-scooters and mobility scooters safely and always follow the manufacturer’s advice.
“Failure to do so could lead to a fire and put lives and their home at risk.
“We have experienced this and, tragically, there have been significant and fatal incidents in other parts of the country.
“We desperately want to prevent this happening again so are urging customers to stay safe and follow our safety advice and that of device manufacturers.”
During Electrical Safety Week, believe housing is sharing potentially lifesaving tips to help customers avoid accidents, including:
More advice can be found at www.believehousing.co.uk/safety-in-your-home/
Customers told us they want to be more involved in shaping how we improve homes and deliver services. In response, we’ve held workshops, focus groups, and surveys to gather your views.
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believe housing has submitted a planning application for 22 new affordable homes on the outskirts of Durham.
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A County Durham brass band is decked out in new uniforms, thanks to funding from housing association believe housing.
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