Tenant Satisfaction Measures
Tenant Satisfaction Measures: What they are and why they matter
The Regulator of Social Housing has introduced a new set of satisfaction measures called Tenant Satisfaction Measures. These measures will be used to see how well social housing providers, including housing associations like us, are doing at providing good quality homes and services.
There are 22 tenant satisfaction measures that all social housing providers must report on. Twelve of these will be collected through a satisfaction survey that we carry out with a random selection of tenants throughout the year.
You may be contacted by our research partners BMG to answer questions about the following key areas:
- Overall satisfaction
- Keeping properties in good order
- Maintaining building safety
- Safety checks
- Respectful and helpful engagement
- Effective handling of complaints/ASB
- Responsible neighbourhood management
We report the results to the Regulator on these measures once a year. These are then reviewed and published on the RSH website each autumn, along with the results of all other social housing landlords.
The results we receive from our surveys will also be published below and updated following each survey wave. We will continue to review how we share this information with our customers going forward.
